Returns & Refunds Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How to Return Your Products?

We guarantee against manufacturers’ defects for 14 days from the date of delivery. We must be notified of the defect within 5 days of the product delivery; otherwise, the return policy is voided.

All returns/exchanges must be made within 14 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Products may be returned with prior authorization only.

All returned merchandise is reimbursed for the original purchase price after deducting shipping & handling charges and must have a Return Merchandise Authorization number (RMA #). Buyer’s remorse/unwanted product returns will be subject to a 15% restocking fee.

Customers will be responsible for all charges associated with shipping and handling. Once the merchandise is returned to our warehouse, credit will be issued for the original purchase price less shipping and handling (both ways). All reimbursements are done in the form of company credit, which can be used towards new orders.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Products with obvious signs of use
• Any item not in its original condition, is damaged or missing parts, for reasons not due to our error.
• Any item that is returned more than 14 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We will process your return in 5 business days.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 business day.

Late or missing refunds

If you haven’t received a refund yet, first recheck your bank account.

Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please get in touch with us at hello@allnested.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@allnested.com for all details.

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

To return your product, please send it to one of our warehouses. Please write to us at hello@allnested.com to find out which warehouse is closest to your location.

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee receipt of your returned item.

Contact us at hello@allnested.com for questions related to refunds and returns.